Terms of Service

These Terms of Service (the “Terms”) govern the purchase of digital items on skinrogue.com and form part of every contract concluded between you and the seller, Blackpine s.r.o. They are issued in accordance with Czech Act No. 89/2012 Coll., the Civil Code (the “Civil Code”), and Act No. 634/1992 Coll., on Consumer Protection (the “Consumer Protection Act”). Please read them carefully before placing an order.

01The seller

The Website is operated and all Items are sold by Blackpine s.r.o., a limited liability company incorporated under the laws of the Czech Republic, with its registered office at 1512/22 Podskalská, Nové Město, 128 00 Prague 2, Czech Republic, Company ID (IČO) 30008603, registered in the Commercial Register maintained by the Municipal Court in Prague under File No. C 455773 (the “Seller”, “we” or “us”).

Email: info@skinrogue.com · Postal address: 1512/22 Podskalská, Nové Město, 128 00 Prague 2, Czech Republic

Compliance with consumer protection law is supervised by the Czech Trade Inspection Authority (Česká obchodní inspekce, coi.gov.cz). The processing of personal data is supervised by the Office for Personal Data Protection (uoou.gov.cz). Compliance with trade licensing regulations is supervised by the competent Trade Licensing Office.

02Definitions

• Consumer means any natural person who, outside the scope of their trade, business or profession, concludes a contract with us or otherwise deals with us (Section 419 of the Civil Code).
• Business customer means a customer who is not a consumer.
• Customer or you means any person who places an order on the Website.
• Item or Skin means a digital cosmetic item for the video game Counter-Strike 2 offered on the Website.
• Steam means the digital distribution platform operated by Valve Corporation, through which Items are held and traded.
• Contract means the contract for the supply of an Item concluded between you and us via the Website.

03Scope of these Terms

These Terms apply to all Contracts concluded through the Website. Provisions of a Contract that differ from these Terms take precedence over these Terms (Section 1751(1) of the Civil Code). Where these Terms distinguish between consumers and business customers, provisions intended for consumers apply only to consumers. Nothing in these Terms limits the rights that consumers have under mandatory provisions of law.

Contracts are concluded in English. These Terms are available on the Website in a form that allows you to store and reproduce them.

04Eligibility and your account

• You must be at least 18 years old and have full legal capacity to conclude Contracts.
• You need a Steam account in good standing that is able to receive trade offers. You are responsible for complying with the Steam Subscriber Agreement and any rules that apply to your Steam account.
• You may create an account on the Website or sign in with Steam. You must provide accurate and up-to-date information and keep your login credentials confidential. You are responsible for all activity carried out through your account.
• We will never ask for your Steam password or Steam Guard codes.
• You may close your account at any time by contacting us.

05What we sell

We sell digital cosmetic Items for Counter-Strike 2. Items constitute digital content within the meaning of Sections 2389a et seq. of the Civil Code and are supplied to your Steam inventory. Items exist only within Steam and remain subject to the terms and policies of Valve Corporation.

06Product information and prices

For each Item we state its name and main characteristics, such as exterior (wear), float value, rarity and quality (for example StatTrak™ or Souvenir). Images are illustrative; the characteristics stated in the product details are decisive.

All prices are stated in euros (EUR) and are final prices. No delivery charges apply. The price shown at the moment you submit your order is binding. Your bank or payment provider may charge currency conversion fees, over which we have no control.

The presentation of Items on the Website is informative and does not constitute a binding offer; Section 1732(2) of the Civil Code does not apply. If an Item is displayed at an obviously incorrect price because of a technical or human error, we will inform you, and you may either confirm the order at the correct price or cancel it and receive a full refund of any amount paid.

07How the contract is concluded

1. Choose an Item and add it to your cart.
2. Review your cart and continue to checkout.
3. Enter your billing details and the Steam details needed for delivery.
4. Select a payment method.
5. Review the order summary. Before submitting the order you can check and correct any data you have entered by returning to the previous steps.
6. Confirm that you accept these Terms and that you request immediate supply of the Item (see “Right of withdrawal” below).
7. Submit the order by clicking the button that indicates an obligation to pay.

After you submit your order, we send you an order confirmation by email. The Contract is concluded when this confirmation is delivered to you. We may decline an order, in particular where payment fails, the Item is no longer available or we reasonably suspect fraud; in that case we refund any amount paid in full.

We archive concluded Contracts in electronic form. They are not accessible to third parties; you can access your orders and invoices in your account and in the emails we send you. The costs of the means of distance communication you use to conclude the Contract are borne by you and do not differ from your provider’s standard rates.

08Payment

You can pay by payment card (Visa, Mastercard), Google Pay or Apple Pay, depending on availability at checkout. Payments are processed by a third-party payment service provider; we do not store your full card details. The price is payable when you submit the order, and we supply the Item only after payment has been received. We issue an invoice for every order and send it to you electronically.

To protect you and us against fraud, we may request additional verification of your identity or of the payment method used, and we may cancel an order if such verification is not provided.

09Delivery of Items

We supply Items by sending a Steam trade offer to the Steam account and trade URL you provide. We supply Items without undue delay after payment has been received, usually within minutes.

• You must provide a valid Steam trade URL, keep your Steam inventory able to receive trade offers and accept the trade offer within its validity period.
• We recommend enabling the Steam Guard Mobile Authenticator. Steam may impose trade holds, trade protection periods or other restrictions that are beyond our control.
• An Item is supplied when it has been made available to your Steam account, in particular when you have accepted the trade offer.
• If a trade offer expires or cannot be delivered for reasons on your side, we send a new trade offer once the obstacle has been removed or, at your request, cancel the order and refund you.

If we fail to supply an Item without undue delay, you may ask us to supply it within an additional reasonable period. If we do not do so, you may terminate the Contract and receive a full refund. You may terminate the Contract immediately if we have clearly stated that we will not supply the Item.

10Right of withdrawal

As a consumer, you generally have the right to withdraw from a Contract concluded at a distance within 14 days of its conclusion without giving any reason (Section 1829(1) of the Civil Code).

Until the Item has been supplied, you may withdraw from the Contract, and we will refund all payments received from you without undue delay and no later than 14 days after your withdrawal. The procedure, the model withdrawal form and further details are set out in our Refund Policy.

11Conformity and rights from defective performance

We are responsible for ensuring that each Item conforms to the Contract when it is supplied — in particular, that it matches the name and characteristics stated in your order. If you are a consumer and an Item does not conform to the Contract, you have the rights provided for by the Civil Code and the Consumer Protection Act, namely:

• to have the Item brought into conformity, typically by our supplying a conforming Item;
• to a proportionate price reduction; or
• to terminate the Contract and receive a refund, where the conditions laid down by law are met.

We are liable for defects that exist when the Item is supplied and become apparent within two years of supply. How to exercise these rights and how we handle complaints is described in our Complaints Policy.

12Acceptable use

You must not use the Website for unlawful purposes or in a way that harms us or others. In particular, you must not:

• provide false information, use a payment method you are not authorised to use or commit payment fraud;
• initiate unjustified chargebacks or payment disputes;
• use bots, scripts, scrapers or other automated means to access the Website or place orders;
• attempt to interfere with the security or operation of the Website; or
• use the Website for money laundering or any other criminal activity.

If you breach these rules, we may refuse or cancel orders and suspend or close your account. Where a Contract has already been concluded, we refund any amount paid for Items not supplied, unless the law entitles us to withhold it.

13Intellectual property

Counter-Strike, Counter-Strike 2, Steam, Valve and related names, logos and in-game assets are trademarks or other intellectual property of Valve Corporation. SkinRogue and Blackpine s.r.o. are not affiliated with, endorsed, sponsored or authorised by Valve Corporation. The SkinRogue name and logo and the design and content of the Website belong to us or our licensors and may not be used without our prior written consent.

14Liability

We are liable for damage in accordance with the Civil Code. We are not liable for:

• the availability, operation or decisions of Steam or Valve Corporation, including trade holds, trade reversals, account restrictions or bans, or changes made to Items after supply;
• changes in the market value of Items after purchase; or
• damage caused by incorrect information you provided or by your breach of these Terms.

In dealings with business customers, our total liability arising from a Contract is limited to the price paid for the Item concerned. In accordance with Section 2898 of the Civil Code, no limitation or exclusion applies to liability for harm to a person’s natural rights or for damage caused intentionally or through gross negligence. Nothing in these Terms limits the statutory rights of consumers.

15Force majeure

We are not liable for failing to perform our obligations where this is caused by an extraordinary, unforeseeable and insurmountable obstacle beyond our control (Section 2913(2) of the Civil Code), such as outages of Steam, the internet or payment systems, or measures taken by public authorities. We will inform you without undue delay and, if the obstacle persists, you may cancel your order and receive a refund.

16Out-of-court dispute resolution

If you have a complaint, please contact us first at info@skinrogue.com — we will do our best to resolve it.

If you are a consumer and a dispute arising from a Contract cannot be resolved with us, you may submit a request for out-of-court resolution to the competent body, the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, Czech Republic, coi.gov.cz, in accordance with Sections 20d et seq. of the Consumer Protection Act. The request must be submitted no later than one year from the day on which you first raised your claim with us. Consumers resident in another EU Member State, Iceland or Norway may also contact the European Consumer Centre Czech Republic (evropskyspotrebitel.gov.cz).

17Governing law and jurisdiction

These Terms and all Contracts are governed by the laws of the Czech Republic, excluding the United Nations Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident in another country, this choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of residence (Article 6(2) of Regulation (EC) No 593/2008, “Rome I”).

Disputes shall be decided by the competent courts of the Czech Republic. Consumers domiciled in the European Union may also bring proceedings before the courts of their place of domicile, and may be sued only there, in accordance with Articles 17 to 19 of Regulation (EU) No 1215/2012 (“Brussels I bis”).

18Personal data and cookies

We process personal data in accordance with our Privacy Policy and use cookies as described in our Cookies Policy.

19Changes to these Terms

We may amend these Terms, for example to reflect changes in the law or in our services. Each Contract is governed by the version of the Terms in effect when you submitted your order. The current version is always published on this page together with its date.

20Final provisions

If any provision of these Terms is or becomes invalid or ineffective, the remaining provisions remain in effect and the invalid provision shall be replaced by a provision whose meaning comes as close to it as possible. Our failure to enforce any right does not constitute a waiver of that right. These Terms take effect on the date stated above.